Returns & Refunds Policy

At Sushions, your complete satisfaction is our priority. If for any reason your purchase is not perfect, we are here to help. This policy outlines the simple steps for returning an item and how refunds are processed. We cover standard return shipping costs to ensure a hassle-free experience for you.

1. Our Return Commitment
We stand behind the quality of our products. If you are not fully satisfied, you may return eligible items for a refund or store credit, provided the return is initiated within 30 days of the delivery date.

2. Return Eligibility
To ensure a smooth return process, please note the following requirements. An item is considered eligible for return only if it meets all the conditions below:

  • It is unworn, unused, and in its original condition with all tags and labels attached.
  • It is sent back in its original packaging.
  • You have your order number or proof of purchase.
  • The return request is made within the 30-day return period.
  • Please note that the following items are non-returnable:
  • Any item marked as “Final Sale.”
  • Personalized or custom-made products.
  • Items that show signs of wear, damage after delivery, or alteration.

3. How to Return an Item & Our Shipping Coverage
To start a return, please follow these steps:

Step 1: Request a Return Authorization
Please contact our Customer Care team to initiate your return and receive a Return Merchandise Authorization (RMA) number and a prepaid return shipping label. You will need your order number ready.

Step 2: Package and Ship Your Return
For returns within the United States, please use the provided prepaid label to ship your return to  the following address: 


Sushions Returns
ClickPeak Media Inc
1500 N GRANT ST STE R
DENVER, CO 80203
USA

Important:  For your convenience and to avoid any shipping costs, we provide a prepaid return label for eligible returns. sushions covers the standard return shipping fee, and no deductions will be made from your refund for this cost. There is no return processing fee.

For international returns, or if you choose to arrange your own shipping, please send the authorized return to the address above. For self-arranged returns, we strongly recommend using a trackable and insured shipping service. sushions is not responsible for returns that are lost or damaged in transit without proof of shipment.

4. Refunds & Store Credit
Processing: Upon receiving your return at our facility, we will inspect the item(s). Once approved, your refund will be processed within 5 to 10 business days.
Method: Refunds will be issued to the original payment method used for the purchase. The time it takes for the funds to appear in your account may vary depending on your financial institution.
Store Credit: If you choose store credit, it will be issued as an electronic gift card code via email upon return approval.
Costs to You: You will not be charged any return shipping fees or handling fees for standard eligible returns. Your refund will be for the full item price (excluding original shipping, if any).

5. Damaged, Defective, or Incorrect Items
Our goal is for every order to arrive perfectly. If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery. We will arrange a prepaid return or replacement at no cost to you and cover all associated shipping fees to resolve the matter swiftly.

6. Contact Our Customer Care
For any questions about this policy or to initiate a return, please reach out to us. We’re happy to assist.
Email:  service@sushions.com    

Thank you for choosing sushions.